Mobile Recording Suite™

Obsidian’s Mobile Recording Suite™ is a unique software application which enables the fully-compliant recording, storage and retrieval of all communication which takes place over corporate BlackBerry® devices and Symbian or Windows-based mobiles. Although initially developed to meet the compliance needs of the financial services industry, this facility has far wider uses throughout both the commercial and public sector worlds. For example:

Why Obsidian?
Mobile Recording Suite™ takes mobile recording to a whole new level. It’s not just about recording voice calls, it’s about the capture of desk-based communications which have been extended to your mobile devices - for example Instant Messaging, corporate email and webmail. All of these tools are now being used to conduct business via mobiles and as such, fall into the same category as the recording of office based communications.

This is why Mobile Recording Suite™ has been developed with the ability to capture, monitor, store and retrieve all of the following forms of mobile electronic communications, whether they take place on corporate BlackBerry®, or other smartphone devices:

• Voice calls
• SMS
• Email
• Instant Messaging
• Social networking sites
• BlackBerry® Messaging

Historically, because these forms of communication could not be recorded, many organisations have ’locked down’ their corporate mobile devices so that messaging services cannot be accessed by their users. However, as technology develops, users now expect to be able to take advantage of all available communication methods, which they are familiar with using in the office and in their personal lives, and their customers also expect the same.

Taking SMS as an example, this is now seen as a mainstream tool both in business and for personal communication, but according to Sarbanes Oxley, SMS messages are classed as a business record and therefore must be archived in the same way as other such documents. So if you want to enable your staff to communicate in this way, you must find a compliant method of recording and storing those messages.

Real-time knowledge
Obsidian’s Mobile Recording Suite™ enables you to record mobile communications which take place on corporate BlackBerry®, Symbian or Windows based devices, making Risk Management for mobiles a reality. This is achieved by the use of our Mobile Surveillance Module™ which monitors the electronic communication flow and sends alerts that are based on predetermined rules which you specify - allowing you to act upon any information that has been identified, at that point in time. This can only be achieved by:

Solution overview